Careers

SERVICE ADVISOR REQUIRED

The Company

Monza Sport is an authorised service dealer for Fiat, Jeep, Alfa Romeo and Abarth and have an independent sales operation dominated by the above marques. We are a family run business and have regularly been voted No 1 in the country for Customer Service.

We are currently recruiting for a Service Advisor to join our friendly, supportive team in Ashington.

The Role

As a Service Advisor you will play a vital role within the dealership being the point of communication between the Technicians and our customers.

Responsibilities

• Arranging and booking customers’ vehicle servicing appointments via telephone and email.

• Greet customers and become their point of contact for the duration of their vehicle being within our Workshop.

• Be able to provide updates and consultatively advise on repair work being or needing to be carried out.

• Create customer invoices and run through the work that has been carried out on their vehicle.

• Proactively reschedule appointments for the customer for any future vehicle maintenance or servicing.

Required Skills and Experience

• An ability to provide tailored customer service to a wide range of customers.

• Comfortable working to deadlines and managing customer expectations.

Preferred Skills

• Knowledge of Navigator from DMS

Benefits

22 days Annual leave

Bonus Scheme
Pension scheme
Private Healthcare

Please get in contact on 01903 893052 and ask for Bryn Griffiths or Keith Avey or use the contact form below.